support_agent Contact us
Email support@mkn.us and we'll get back to you within 1–2 business days. Include the email address on your FamilyTreeIQ account so we can find it quickly.
Privacy questions or data requests: privacy@mkn.us · Legal: legal@mkn.us
Common questions
I forgot my password
Use the "Forgot password" link on the sign-in page. We'll email you a reset link.
How do I invite family members to my tree?
Open your tree, go to Tree settings, and invite collaborators by email. Editors can add and edit people; viewers can only look. Only people you explicitly invite can ever see your tree.
How do I export my tree?
You can export a standard GEDCOM file at any time from the Export section of the tree menu. GEDCOM works with virtually every genealogy application, so your research is never locked in.
How do I import an existing tree?
Go to Import GEDCOM and upload a .ged file exported from any other genealogy tool.
How do I delete my account?
From Account settings, choose Delete account. Your personal information is removed from our active systems within 30 days (see our Terms & Privacy for details). We recommend exporting your tree first.
Who can see my family tree?
Only you and the collaborators you explicitly invite. There are no public trees, no share links, and no search engines indexing your content. We don't sell personal information or share tree content with anyone. The full details are in our Terms of Service & Privacy Policy.
Something looks broken
Email support@mkn.us with what you were doing, what you expected, and what happened instead. A screenshot helps a lot.
Guides
Step-by-step help for building your tree lives in our guides section — from starting your first tree to mapping blended families.